Keeping Your Business Running — Smoothly, Securely, Without Interruption Get a free consultation
Fast response time
Fast response time
Certified IT Professionals
Certified IT Professionals
Transparency and reporting
Transparency and reporting
High customer satisfaction
High customer satisfaction
About Excelsior

About us

In Today’s Digital World, Downtime Is Not an Option. At EXCELSIOR, we make sure your technology works for you—not against you. Backed by a team with over 20 years of experience, our IT Support Services keep your team focused, productive, and ready for anything.

IT Services

From real-time issue resolution to proactive system maintenance, we ensure operational continuity and optimized performance across your technology environment.

Personalized Service

Our premium team gets to know your systems, people, and business needs. You’re not just another ticket—you’re a priority.

Proactive Problem Solving

We don’t just fix problems—we prevent them. Our maintenance and monitoring services catch issues before they cause downtime.

Remote & On-Site Assistance

Wherever you are, we’re there. Get the help you need—remotely or in-person—with zero disruptions to operations

Fast & Reliable Helpdesk Support

Say goodbye to delays. We resolve first-level issues quickly through phone, email, chat, or ticketing—so your team stays on track.

Comprehensive Support Framework

A complete support model covering everything from basic helpdesk to expert IT engineering—ensuring stability, security, and efficiency at every level.

LEVEL I SUPPORT First-Line Assistance

LEVEL I SUPPORT

First-Line Assistance
Efficient, friendly, and fast. Ideal for handling everyday IT issues.
Helpdesk & Troubleshooting: Basic support via chat, email, or phone
Device & Peripherals Setup: Desktops, laptops, mobile, printers
Account Management: Passwords, lockouts, domain, cPanel
Connectivity Support: Wi-Fi, VPN, basic LAN/WAN
Software & App Help: Office, email, antivirus
Asset Tracking: Inventory logging & hardware setup
Incident Escalation: Smooth handover for complex issues
LEVEL II SUPPORT Advanced Technical Helper

LEVEL II SUPPORT

Advanced Technical Helper
Escalated support for more complex issues, handled by skilled technicians.
Advanced software/hardware troubleshooting
OS admin (Windows, macOS, Linux)
Profile, permissions, and group policy config
Router, switch, VPN, and firewall support
Routine system maintenance & monitoring
Incident management and root cause analysis
LEVEL III SUPPORT Expert-Level Engineering

LEVEL III SUPPORT

Expert-Level Engineering
Critical infrastructure support and strategic IT consulting, handled by senior engineers.
Full diagnostics and RCA of critical issues
Cloud infrastructure (AWS, Azure, Google), virtualization
Network architecture, firewall & security config
Custom apps, enterprise systems, API integration
Project planning, system architecture, and deployments
SLA management, vendor coordination
Knowledge base development and documentation
Web & App Design and Front-End Implementation

Web & App Design and Front-End Implementation

Designing and implementing seamless digital experiences across web and mobile platforms.
Custom UI/UX design for Apps, Web and Software
Design Systems and UI documentation
UI Frontend development services
E-commerces and websites implementation
Single page application development
Frontend Development and Modernization
Front-end performance optimization service
Figma/Sketch/Adobe XD to code conversion
CMS-based website development (WordPress, Webflow, etc.)
Landing pages and microsites development

Not sure which level?

Book a call with our tech team for free advice.
Why choose us

Why choose us

20+ Years of Proven Team Expertise.
Trusted by SMBs & Enterprise Clients Alike.
Flexible Packages & SLA Options.
Scalable Support for Growing Businesses.
Nearshore Team in the same timezone.
Secure. Scalable. Always On.

Get a free consultation

We would be very happy to heard from you.
Contact us today to learn more about our business and how you can benefit from our services.

Phone

(+1)-305 9043587

Miami

6261 SW 24th Place 311
Davie, FL 33314

Houston

1915 Canyon Crest Dr.
Sugar Land, TX 77479

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